Terms of Service

These Terms of Service ("Terms") govern your use of the Grime Reapers Cleaning Co. website (grimereapers.com.au) and any cleaning service you book through it. By submitting a booking or quote request, you agree to these Terms.

"We", "us", and "our" refer to Grime Reapers Cleaning Co. (ABN 49 216 801 858). "You" refers to the person or organisation booking a service.

When you complete the booking form on our website, you are requesting a cleaning appointment. You are not entering a binding contract until we confirm it.

• You select a location (Canberra, Sydney, Newcastle, or Port Stephens), a service, a date, and a time window (Morning, Mid Day, or Afternoon). • We send a confirmation to the email address you provide. • A booking is only confirmed once you receive that confirmation. If you do not receive it, please contact us.

We may decline or reschedule a booking if a crew is unavailable, the property is outside our service area, or the request is outside the scope of services we offer.

Booking time slots are arrival windows, not exact start times. Your scheduled time may shift depending on the service type and crew availability on the day. We will always confirm the final window with you in advance.

We are not liable for delays caused by circumstances outside our reasonable control (for example traffic, weather, or earlier jobs over-running), but we will keep you informed and offer to reschedule where a delay is significant.

No payment is processed through this website. Submitting a booking does not charge you. Pricing for your service is provided separately (by quote or on the day, depending on the service) and is payable directly to us as agreed.

Some services (currently end of lease cleaning and deep cleaning) require a small booking deposit to confirm your date and lock in our schedule, with the balance due on completion. Any deposit is arranged with us directly and is not collected by the website. How a deposit is treated if you cancel or reschedule is set out in our Cancellation Policy.

Quotes are estimates based on the information you provide. If the actual property size, condition, or scope differs materially from what was described, we may revise the price after discussing it with you.

So we can deliver your service, you agree to:

• Provide safe and timely access to the property within the confirmed window: someone present, or a key, lockbox, or entry method arranged with us in advance. • Ensure utilities (water and electricity) are available. • Arrange free, legal parking on-site or immediately adjacent to the property (a driveway, garage, or unrestricted street parking directly outside). Our cleaners carry equipment and supplies and cannot park a long walk away. • Tell us in advance about multiple flights of stairs with no lift. A stair or access surcharge may apply, and where it is not safe to carry equipment up multiple flights we may be unable to proceed. • Let us know in advance about pets, alarms, or any other hazards or areas needing special care.

If our crew arrives within the confirmed window and cannot access the property, cannot park as described, or no one is available, a call-out fee may apply and any deposit may be forfeited. This, along with the 10-minute wait and our attempt to contact you, is set out in our Cancellation Policy.

• Provide accurate booking and contact details. • Secure or remove valuable, fragile, or irreplaceable items before the appointment. • Inform us of any condition of the property that affects how the service can be safely performed.

We are locally owned, fully insured, and satisfaction-focused. If you are not happy with any part of the clean, contact us within a reasonable time and we will work with you to put it right.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

To the extent permitted by law, our liability for any claim arising from a service is limited to re-performing the service or the cost of having it re-performed. We are not liable for indirect or consequential loss.

We are fully insured. Any claim for damage should be reported to us promptly so we can investigate while the circumstances are fresh.

Cancellations and rescheduling are covered by our separate Cancellation Policy, which forms part of these Terms. With at least 24 hours' notice there is no charge. Late (under 24 hours), same-day, no-show and no-access situations may attract a fee, and deposit-bearing services (currently end of lease cleaning and deep cleaning) are subject to the deposit terms, all as set out in the Cancellation Policy.

We may update these Terms from time to time. The current version is always the one published on this page, with the "Last updated" date below the title. Continued use of our website or services after an update constitutes acceptance of the revised Terms.

These Terms are governed by the laws of the Australian Capital Territory and the Commonwealth of Australia. Any dispute will be subject to the jurisdiction of the courts of that territory.

Questions about these Terms? Contact us:

Grime Reapers Cleaning Co. Email: info@grimereapers.com.au Phone: 02 5850 2292 Service areas: Canberra ACT, Sydney NSW, Newcastle NSW, Port Stephens NSW, Melbourne VIC, Brisbane QLD